Terms and conditions.

Service scope

An initial property-condition inspection assesses suitability before payment for the recurring package. Inspection and report arrangements, including any applicable charge, are confirmed before the visit. The recurring service includes one review inspection every three months, condition reporting, documentation of observed maintenance issues and agreed follow-up.

Additional attendance is arranged separately at S$120 per visit. Repairs are carried out by contractors. Daily tenant messaging, unlimited repair coordination, property sales, tenant sourcing and tenancy negotiation are not included in the stated package.

Visits cover North–South Line (red line) station areas. There are no standalone inspection bookings, landed-property packages or private-home packages above four bedrooms.

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If you need a property agent, we can help you shortlist CEA-registered agents and coordinate property information or access with the agent you appoint. Tenant sourcing, rental negotiations and estate agency work are handled by that agent under a separate appointment, with fees agreed directly.

Our inspection and agreed property-support services are separate from estate agency work. CEA explains the distinction.

Payment terms

Pay the applicable monthly package rate × 3, every three months in advance. For packages signed by 31 December 2027, the 15% introductory discount starts on your package sign-up date and lasts for a maximum of six months, capped at two three-month payments per customer per property. Late activation does not extend the promotional window. Standard fees apply after the promotion ends. Your invoice confirms the applicable charges for the service period before payment.

The initial inspection takes place before payment for the recurring package. Once the assignment is accepted and the service agreement is signed, we issue the first invoice. Provide keys/access cards within seven calendar days after receipt of the first payment unless an extension is agreed in writing. Service activates once the inspection is complete, payment is verified and keys/access are received. The first paid service period starts on activation.

Pay by PayNow or bank transfer using the reference on the invoice. Payment is confirmed only after we verify that the money has reached our account. A transfer screenshot is not confirmation of receipt. Additional visits and applicable third-party costs are invoiced separately.

Overdue service invoices

Payment is due on the invoice date stated. Without advance payment for the next period, service does not continue. After a three-day grace period, late-payment interest applies at 10% annually, calculated daily, with a minimum charge of S$15 per overdue invoice.

The three-day grace period concerns late-payment charges and does not extend a prepaid service period. Interest starts on the fourth day after the due date and is outstanding principal × 10% × applicable overdue days ÷ 365. Charge the greater of S$15 or calculated interest once per overdue invoice. S$15 is not charged daily or added on top of interest. There is no compounding or interest on late charges. Partial payments reduce the principal. These terms concern service invoices, not tenant rent.

Voluntary cancellation

If you cancel during a prepaid three-month service period, the fees paid for that period are not refundable.

Record cancellation in writing, with digital signing where appropriate. A valid notice does not become ineffective solely because it has not been acknowledged. This voluntary-cancellation policy does not exclude statutory remedies or remedies for provider breach.

If we decline the assignment after the initial inspection, we provide the detailed inspection results where the inspection was paid for. Where it was unpaid, we explain that the property condition is unsuitable for us to accept the assignment. Any applicable inspection charge and report arrangements are confirmed before the visit.

Visits, rescheduling and access

Property visits are conducted between 9am and 9pm, by appointment. Inspections generally take around one hour, depending on the property’s size and condition.

An arranged inspection can be rescheduled twice. After a third rescheduling request, we may give written notice and arrange attendance with keys, including when the tenant is absent, only where the necessary landlord authorisation, tenancy access rights or tenant written consent and applicable notice terms allow it. Rescheduling does not create an additional right of entry.

Existing tenancy access arrangements must be checked. If access is expressly disputed, the matter is referred to the landlord for resolution rather than automatic entry. Tenants should secure valuables before a visit.

An ordinary visible-condition inspection is not specialist structural, electrical or other professional certification.

Access arrangements must follow the actual tenancy agreement. CEA’s tenancy template includes access by prior appointment; it is a guide for parties to negotiate, not a universal notice rule. CEA tenancy agreement guidance.

Common questions

Who is this service for?

Landlords who want documented property inspections and periodic reviews, including those overseas or unable to attend regularly. Visits cover North–South Line (red line) station areas.

Can I book a standalone inspection?

No. The initial inspection is part of assessing a property-services application, before payment for the recurring package. Before you agree to the visit, we confirm in writing whether the inspection is chargeable, the applicable charge and what inspection results you will receive. If we decline the assignment, a paid inspection includes detailed results; an unpaid inspection results in an explanation of unsuitability. Recurring service begins only after acceptance, a signed agreement, verified payment and the agreed access handover.

What does an inspection cover?

Visible property condition, dated photographs and a written report, including observed maintenance issues. We confirm the report format and delivery method before the visit. An ordinary visible-condition inspection is not specialist structural, electrical or other professional certification. See the fictional report example.

Does the service include repairs or daily tenant support?

Repairs are performed by contractors. The stated package does not include daily tenant messaging, unlimited repair coordination or 24-hour emergency attendance. Additional service visits, including contractor attendance, cost S$120 per visit. Third-party work and materials are separate.

How does the introductory price work?

Sign a package by 31 December 2027. The 15% introductory discount starts on your package sign-up date and lasts for a maximum of six months, capped at two three-month payments per customer per property. Late activation does not extend the promotional window. Pay every three months in advance; standard fees apply after the promotion. Each customer may use the promotion once per property.

Additional visits, initial-inspection charges and third-party costs are excluded from the discount.

Useful knowledge for Singapore landlords

These points concern residential tenancies. Our inspection package, advance-payment terms and promotional window are separate service arrangements.

What should HDB landlords check before renting out?

Check the flat’s rental eligibility, required HDB approval, tenant eligibility and applicable occupancy limits. HDB flat and bedroom rentals have a minimum rental period of six months. Plus and Prime flats cannot be rented out as a whole flat, even after their Minimum Occupation Period. HDB rental regulations · HDB eligibility rules.

What are the minimum stay and occupancy rules for private homes?

Occupants of private residential properties must stay for at least three consecutive months. The usual occupancy cap is six unrelated persons. Eligible private homes of at least 90sqm can accommodate up to eight unrelated persons after URA registration under the temporary relaxation running until 31 December 2028. Eligible 4-room and larger HDB flats have a separate HDB approval process for the higher cap. URA rental rules · Current occupancy-cap extension.

How should inspections, repairs and access be arranged?

Agree access and notice arrangements under the tenancy before a visit. Keep a dated inventory, photographs, defect reports and written approvals for repairs. Repair responsibilities and any minor-repair threshold depend on the actual agreement; there is no single amount we apply to every tenancy. CEA checklists and tenancy template.

When should the tenancy agreement be stamped?

IRAS states that a lease signed in Singapore must be stamped within 14 days after signing. For a document signed overseas, the deadline is 30 days after it is received in Singapore. Where parties sign on different dates, the timeline runs from the first signing. Keep the stamp certificate with the tenancy records. IRAS stamping deadlines.

What rental-income records should a landlord keep?

Rental income is subject to the applicable income-tax rules. Qualifying residential landlords may choose actual deductible expenses or the 15% deemed-expense method, with eligible mortgage interest considered separately. IRAS requires supporting documents for actual expense claims to be kept for at least five years. This concerns the landlord’s tax records and is separate from our unsuccessful-enquiry retention period. IRAS rental-income guidance.

Official sources reviewed 2 November 2026. Check the linked agency guidance for the rules applying to your property and tenancy.